How Securus Technology has Changed Correctional Facilities in America

Securus technology was founded in 1986. It is an American prison technology that is located in Texas, Dallas, and the regional offices are in Allen, Atlanta, and Georgia. Securus has an estimate of 1000 employees. The company offers email, video, phone and money services. Securus understands the importance of convenience and variety in funding inmate phone calls.


Direct bills allow one to receive calls from prisoners and the phone bill is charged directly to them at the end of the month. The account is suitable for friends and families who have long stay inmates. Another service offered by Securus is the inmate debit which is a prepaid calling account giving inmates the ability to pay for their telephone calls. In July 2016, Securus announced that it had invested more than $600 million in patents, technologies, and acquisitions for three years.


Jail and prison officials in the United States commented about Securus services. They report that a new law is enforced and new product developed once every week to prevent crime. They are impressed by the vision of the company. Securus Technology’s current assessment and development of emerging capabilities improve investigation and jail security posture. Investigative tools enable staff to conduct investigations whenever there is a harassment complaint or potential threat to the security of the community. Many correctional facilities rely on the technology solutions that Securus offers, and it is inspiring to see that the company is committed to progressively helping correctional facilities to improve public safety within the jurisdiction.


Securus provides flexible IT infrastructure that is tailored to meet the client’s specific needs thus allowing them to generate business and gain a competitive advantage. Securus offers an unbiased view of the current and future technologies available using its core network and data centers.


Securus introduced a system that controls contraband cell phones. The company managed access solutions received approval in more than five departments in corrections facilities. In July 2016, Securus partnered with Harris Corporation on Cell Defender Technology, and in 2017 it announced its wireless containment solution that has established to put a stop to illegal cell phones from connecting to mobile networks.


Securus has a dedicated support team that sets it apart from its competitors. The help desk ensures that all queries are responded to immediately in a fast and professional manner. I know that Securus works in close collaboration with its technology partners to ensure that its agents are accredited and trained to offer high standard services. The calls are logged and managed by continuous assessment as part of its service level objectives. Business communications are a complex mix of services and technologies, and Securus is the trusted technical adviser.