Securus Technologies Provides A Myriad Of Excellent Services For Correctional Facilities

Securus Technologies serve myriad agencies across America with their cutting-edge technology systems in emergency response, public information, incident management, biometric analysis, and investigations among other services. The company published a number of comments made by customers on using technology not only to solve but also to prevent criminal activities. The comments were sampled from email communications and formal letters from correction facility officials in the US.


Client Feedback


One customer was particularly thankful to the company because the information they had gotten from phone calls and records was critical in obtaining a search warrant for the errant staff member. In another instance, a correction facility managed to monitor calls that contained critical information such as drugs and alcohol in the facility among other criminal activities carried out by inmates under the nose of the authority.


More Client Reviews


Another customer was quick to mention how the technology solutions company has come as a savior. The client added that they are pleased to see how much effort the company is putting to meet all the customer demands. The customers were satisfied by the services offered by Securus Technologies. This is evident in how much help they got from the company in terms of the effectiveness of its products and services.


The Leadership of Securus Technologies


Securus Technologies is ahead of the service delivery platform when it comes to dealing with inmates. The revolutionary firm provides cutting-edge service for comfort and safety in the community. Aside from that is the fact that Securus Technologies thrives in its ability to manage inmates in different facilities. This has been a leading selling point for this company. Across the state, Securus Technologies has served more than 2,000 facilities. This earns it stellar reputation. The future of communication in correctional facilities is safe with Securus Technologies in place.


Securus Technologies Provides Crime Prevention Tool

The law enforcement industry can be one of the most challenging in the world. For people that work for correctional facilities, there are many different challenges that are not similar to any other industry. One challenge that law enforcement and correctional facility professionals have to deal with is trying to prevent crime from occurring inside and outside of the prison. For those that are tasked with preventing crime, finding an option to use technology to help prevent it would always be beneficial.


One company that is continuing to provide quality technology and service to the correctional facility in law enforcement industry is Securus Technologies. Securus Technologies, which has been in business for about 10 years, has started out by providing communication services to law enforcement facilities. Today, they provide these services to more than 1,000 facilities across the country. While they have traditionally provided communication Services, they have recently expanded to ride security services as well.


Today, one of the main products that Securus Technologies provides to its clients is a video visitation service. This video visitation service allows an inmate of a facility to have an intimate face-to-face conversation with someone do a video visitation platform. This platform can then be connected to the other party’s phone or tablet. These phone calls have helped to make prisoners feel more connected and had provided a relief to the administrative burden that comes with more in-person visitation.


While the video visitation had already provided a lot of benefits to all parties involved, it has also now started to show that it can help prevent crime as well. Whenever requested, Securus Technologies can provide a call monitoring service for the facilities as well. These monitoring services can allow someone working for the company to monitor any incoming or outgoing call. If the company notices suspicious activities on the call, they will be able to send it to the law enforcement facility which can then use it as evidence.


How Securus Technology has Changed Correctional Facilities in America

Securus technology was founded in 1986. It is an American prison technology that is located in Texas, Dallas, and the regional offices are in Allen, Atlanta, and Georgia. Securus has an estimate of 1000 employees. The company offers email, video, phone and money services. Securus understands the importance of convenience and variety in funding inmate phone calls.


Direct bills allow one to receive calls from prisoners and the phone bill is charged directly to them at the end of the month. The account is suitable for friends and families who have long stay inmates. Another service offered by Securus is the inmate debit which is a prepaid calling account giving inmates the ability to pay for their telephone calls. In July 2016, Securus announced that it had invested more than $600 million in patents, technologies, and acquisitions for three years.


Jail and prison officials in the United States commented about Securus services. They report that a new law is enforced and new product developed once every week to prevent crime. They are impressed by the vision of the company. Securus Technology’s current assessment and development of emerging capabilities improve investigation and jail security posture. Investigative tools enable staff to conduct investigations whenever there is a harassment complaint or potential threat to the security of the community. Many correctional facilities rely on the technology solutions that Securus offers, and it is inspiring to see that the company is committed to progressively helping correctional facilities to improve public safety within the jurisdiction.


Securus provides flexible IT infrastructure that is tailored to meet the client’s specific needs thus allowing them to generate business and gain a competitive advantage. Securus offers an unbiased view of the current and future technologies available using its core network and data centers.


Securus introduced a system that controls contraband cell phones. The company managed access solutions received approval in more than five departments in corrections facilities. In July 2016, Securus partnered with Harris Corporation on Cell Defender Technology, and in 2017 it announced its wireless containment solution that has established to put a stop to illegal cell phones from connecting to mobile networks.


Securus has a dedicated support team that sets it apart from its competitors. The help desk ensures that all queries are responded to immediately in a fast and professional manner. I know that Securus works in close collaboration with its technology partners to ensure that its agents are accredited and trained to offer high standard services. The calls are logged and managed by continuous assessment as part of its service level objectives. Business communications are a complex mix of services and technologies, and Securus is the trusted technical adviser.


The Ever-Soaring Career of Richard A. Smith

Mr. Richard A. Smith is the current CEO and President of Securus Technologies, a position he holds since June 23, 2008. Securus Technologies is based in Texas and specializes in providing technologies used to protect society. It offers services to police departments and correctional facilities across the US and Canada. The company introduced biometric technology for prison management, a move that was perceived to be a wise move because law enforcement and security agencies have increased their interest in biometric technology. Presently, the company offers civil and criminal justice technology aimed at solving and preventing crimes. Richard has been vital in the expansion of Securus Technologies with his leadership skills, rich experience and focus on business excellence.



Before joining Technologies, Mr. Smith worked at Echelon Telecom Inc. from 1998 to 2007, where he served in several positions. He started as Chief Operating Officer from March 1999 to July 2003 then moved to President from April 2000 to August 2003 and finally to Chief Executive Officer from August 2003 to August 2007.While there, Smith grew the revenue tremendously from approximately $30 million to about $350 million. In the summer of 2005, he successfully led Eschelon to an IPO. Prior to joining Echelon Telecom Inc., he also worked in other technology firms such Frontier Corp., now Global Crossing, Frontier Information Technologies, and Midwest Telephone Operations. Richard holds a Masters in Business Administration from the University of Rochester’s Simon School, a Masters in Mathematics from the State University of New York at Brockport and a Bachelor of Science in Electrical Engineering from the State University of New York, Buffalo.

Board Memberships

Rick Smith is currently a Board member at Integra Telecom Co Ltd. He has been the Chairman of Securus Technologies, Inc. since January 2009 and has been the Director since June 2008. He was also a Director at Eschelon Telecom Inc. since July 2000.

Mr. Richard A. Smith is undoubtedly a brilliant leader and manager. He has been instrumental in moving Securus Technologies to be a world leader in the providing technology solutions to the correctional facilities institutions. Through his innovation initiatives, prisoners now use Securus technology services to contact their family and friends. Richard is focused on achieving the company’s goals, and his hard work has clearly borne fruits.